Motor City MINI
45550 DeQuindre Rd, SHELBY MI 48317 • Toll Free: (877) 207-7281 • Service: (877) 207-7281
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   Keith B., Livonia, MI Feb 7, 2012
  •   5.0
    "It's a very pleasant experience!"   –   Ou Z., Ann Arbor, MI Feb 1, 2012
  •   5.0
    "John Nazzal, my salesperson, was fantastic. I had such a great experience dealing with him. He continues to check to see if I have any issues with my MINI. Definitely look forward to dealing with him again in the future."   –   Christopher L., Allen Park, MI Jan 31, 2012
  •   5.0
      –   Samuel E., Northville, MI Jan 28, 2012
  •   5.0
      –   Rachel B., Orion, MI Jan 27, 2012
  •   5.0
    "Brad Paris is AWESOME! Loved working with him and he helped us build our daughters dream Mini! Could not have asked for a better experience!!"   –   Jennifer N., Milford, MI Jan 26, 2012
  •   5.0
      –   Jason B., Farmington Hills, MI Jan 26, 2012
  •   4.5
      –   Kevin M., Shelby Township, MI Jan 26, 2012
  •   5.0
      –   Vincent S., Clinton Township, MI Jan 26, 2012
  •   4.5
    "I'd like to have been able to negotiate more- I'm not a "pay the sticker price" buyer, but for the first time in my life, came pretty close. Some manufacturers show the invoice and sticker prices side by side, which I find useful. I got the info I needed from KBB.com, and think I got a reasonable deal, but negotiating is part of the game. It helps in the perception of fairness of the deal."   –   MINI Owner, Dundee, MI Jan 24, 2012
  •   5.0
    "We worked with John Nazzal, who was efficient with the process and all answers."   –   Katherine S., Pinckney, MI Jan 23, 2012
  •   5.0
    "We vote for Katie Gudding to become employee of the year 2012. Exceptional service, great knowledge! She is fascinated of the product. We are happy."   –   Christian D., Grosse Ile, MI Jan 22, 2012
  •   5.0
      –   Bradley P., Fenton, MI Jan 21, 2012
  •   5.0
    "My sales associate was a truly a partner in the purchase experience. He was patient as I worked to sell my old vehicle; even providing suggestions, while my order was being prepared. I'm very satisfied with the level of profssionalism and enthusiasm your staff has for the product they are selling. Nice job!"   –   James G., Royal Oak, MI Jan 21, 2012
  •   5.0
      –   Patricia M., Frankfort, MI Jan 18, 2012
  •   5.0
    "John was amazing! Vey helpful!!"   –   Shannon B., Maumee, OH Jan 17, 2012
  •   5.0
    "This is our second Mini and we came back not only because of the automobile, but because of our experience with Richard M."   –   James H., Royal Oak, MI Jan 11, 2012
  •   5.0
    "Richard was very helpful from assisting me with my decisions in designing my countryman through to it's delivery. He is very nice and patient. Thanks Richard"   –   Michael D., Oak Park, MI Jan 11, 2012
  •   5.0
      –   MINI Owner, Saginaw, MI Jan 9, 2012
  •   5.0
      –   Annette C., Rochester Hills, MI Jan 9, 2012
  •   5.0
    "We could not be happier with the experience at Motor Citi MINI. Our sales advisor John Nazal was hands down the best car salesman we have ever dealt with. He is intelligent, patient, considerate, honest and a pleasure to work with."   –   Harry I., Okemos, MI Jan 9, 2012
  •   5.0
      –   Mark A., Flint, MI Jan 8, 2012
  •   5.0
      –   MINI Owner, Royal Oak, MI Jan 3, 2012
  •   5.0
      –   Rebecca G., Adrian, MI Jan 3, 2012
  •   4.0
      –   Carlie S., Clarkston, MI Jan 3, 2012
  •   4.5
      –   Lisa P., Ann Arbor, MI Jan 3, 2012
  •   5.0
      –   Sally C., Milan, MI Jan 2, 2012
  •   5.0
      –   Julie M., Port Huron, MI Jan 1, 2012
  •   4.0
    "my salesman was very good and the experience was very good, I would come back again."   –   Timothy S., Pontiac, MI Dec 29, 2011
  •   5.0
    "very good teamwork between Katie and John"   –   Adam A., Bowling Green, Ohio Dec 28, 2011
  •   5.0
      –   Thomas G., Ferndale, MI Dec 22, 2011
  •   5.0
      –   John M., Grosse Pointe Farms, MI Dec 20, 2011
  •   5.0
    "Overall an exceptional experience. Katie Gudding was knowledgeable, kept me well informed until my vehicle arrived, and was a pleasure to deal with. I highly recommend her to anyone thinking about buying a Mini."   –   Jason C., Waterford, MI Dec 20, 2011
  •   5.0
    "Great service and even pictures sent to me by my motoring advisor."   –   David M., Grosse Pointe Farms, MI Dec 20, 2011
  •   5.0
      –   Michael P., Rochester, MI Dec 19, 2011
  •   5.0
      –   Charles S., Macomb, MI Dec 17, 2011
  •   5.0
      –   MINI Owner, Ann Arbor, MI Dec 17, 2011
  •   5.0
      –   Brooke C., NEW YORK, NY Dec 12, 2011
  •   5.0
    "Love my new mini, she came in as scheduled, everything was quick and efficient."   –   Christine B., Rochester Hills, MI Dec 12, 2011
  •   5.0
      –   MINI Owner, Southfield, MI Dec 10, 2011
  •   5.0
    "Really enjoyed the whole experience. My sales person Katie Gudding was extremely knowledgeable and enjoyable to talk to. I bought the Mini as a surprise gift for my son and its been very hard to get him out of it haha."   –   Thomas M., Elkton, MI Dec 7, 2011
  •   5.0
    "Richard Martinelli, at Motor City MINI, made test driving and buying my MINI a fun, informative and truly enjoyable experience. I am extremely happy."   –   Mary B., ROYAL OAK, MI Dec 5, 2011
  •   5.0
      –   Karen M., Bay City, MI Dec 4, 2011
  •   5.0
      –   Robbin H., Redford, MI Dec 4, 2011
  •   5.0
    "a seamless transition, thanks for the extra effort!"   –   Ronald P., Rochester Hills, MI Dec 2, 2011
  •   5.0
    "This is my second Mini (Mini Clubman) and I am even more pleased with this vehicle than my last Mini Cooper. It looks great, drives great, and is simply a fantastic value for the money."   –   Steven S., Farmington Hills, MI Nov 30, 2011
  •   5.0
    "Best selection ever... I Love it. My sales Adviser was GREAT. Patience, Quality, Satisfaction, what more could you ask for :-)"   –   Tennille K., Detroit, MI Nov 30, 2011
  •   5.0
      –   Sujatha S., Rochester Hills, MI Nov 22, 2011
Service Rating 4.7
  •   5.0
      –   Stefan S., Saint Clair Shores, MI Feb 18, 2012
  •   5.0
      –   Jihee K., Grosse Pointe Farms, MI Feb 18, 2012
  •   5.0
    "Tiffany Honey demonstrated professional excellence while assisting me with my service. She went above and beyond in offering me a loaner so I could get the additional service she recommended and still keep another appetite previously scheduled."   –   Karen E., Rochester Hills, MI Feb 18, 2012
  •   5.0
      –   MINI Owner, Clinton Township, MI Feb 15, 2012
  •   5.0
      –   Jonathan M., Pleasant Ridge, MI Feb 15, 2012
  •   5.0
      –   Mark K., Waterford, MI Feb 15, 2012
  •   5.0
      –   John S., Waterford, MI Feb 13, 2012
  •   5.0
      –   Scott B., Howell, MI Feb 12, 2012
  •   4.5
      –   Nicole N., STONY RIDGE, OH Feb 12, 2012
  •   5.0
    "Service was speedy,and courteous. I was keopt informed during the day of issues and given appropriate choices."   –   MINI Owner, Novi, MI Feb 12, 2012
  •   4.5
    "Only complaint might be that I showed up for my appointment and was told about a recall service that extended the time I was at the dealership. It would have been better if I had been alerted to the service beforehand."   –   Peter S., Roseville, MI Feb 10, 2012
  •   5.0
      –   Timothy T., Birmingham, MI Feb 9, 2012
  •   5.0
      –   Eli S., Birmingham, MI Feb 8, 2012
  •   4.0
      –   Robert S., Ann Arbor, MI Feb 8, 2012
  •   5.0
    "No additional comments."   –   MINI Owner, Stockbridge, MI Feb 6, 2012
  •   5.0
      –   Paul Z., Dearborn, MI Feb 6, 2012
  •   5.0
      –   Carolyn P., Davison, MI Feb 5, 2012
  •   5.0
      –   Craig R., Flat Rock, MI Feb 5, 2012
  •   4.0
      –   Stella D., Ann Arbor, MI Feb 5, 2012
  •   5.0
      –   MINI Owner, Sterling Heights, MI Feb 4, 2012
  •   3.0
    "I brought the car in for a clicking noise. They replaced a vacuum part, but the car is still making the same noise. My boyfriend said it sounds like valve train clatter."   –   Sandra C., Ferndale, MI Feb 4, 2012
  •   5.0
      –   Sharon C., Dexter, MI Feb 4, 2012
  •   4.5
    "I've been driving for over twenty five years and have owned or leased many cars. I've serviced those cars over the years and to date, the service I've received at Motor City has been the best."   –   Andrew H., Shelby Township, MI Feb 4, 2012
  •   1.0
      –   MINI Owner, West Bloomfield, MI Feb 3, 2012
  •   5.0
      –   MINI Owner, Grand Blanc, MI Feb 2, 2012
  •   5.0
    "There was just one issue I had experienced...scheduling a service repair online. It stated that the only available time was three weeks from the time of the incident, which seemed odd. But once I had called, I was able to have my car serviced a third of the time I was originally scheduled for."   –   MINI Owner, Beverly Hills, MI Feb 2, 2012
  •   5.0
      –   Regina D., Rochester, MI Feb 2, 2012
  •   5.0
      –   William S., White Lake, MI Jan 30, 2012
  •   5.0
    "Always a pleasurable experience. Feels like family."   –   Louis M., Saginaw, MI Jan 30, 2012
  •   5.0
      –   Stephen W., Algonac, MI Jan 29, 2012
  •   5.0
      –   Robert P., Saint Clair Shores, MI Jan 29, 2012
  •   5.0
      –   Karen K., Hartland, MI Jan 29, 2012
  •   4.5
    "comfortable seats and coffee made the wait more pleasant"   –   Carol G., Clarkston, MI Jan 28, 2012
  •   4.0
      –   Paul G., Rochester Hills, MI Jan 26, 2012
  •   4.5
      –   MINI Owner, Ovid, MI Jan 26, 2012
  •   2.5
    "I arrived at my reservation time only to sit for 20 minutes before meeting with the service guy, during which time my car just sat there. Why have reservations if you have to wait- maybe you could do a golf course style and manage the process better."   –   Ray B., Royal Oak, MI Jan 25, 2012
  •   5.0
    "I would just like to add an extra word of thanks to your Service Advisor, Ms Tiffany Honey. She was able to get my MINI in for an emergency repair for My heater/cooling system when the service area was totaly booked and I didn't have an appointment. She is a true asset to you. rep Tiffany"   –   Henry S., Chesterfield, MI Jan 25, 2012
  •   5.0
      –   Matthew G., Bay City, MI Jan 25, 2012
  •   5.0
      –   Kranti Kiran M., Rochester, MI Jan 25, 2012
  •   5.0
      –   MINI Owner, Birmingham, MI Jan 23, 2012
  •   5.0
      –   Donna M., Troy, MI Jan 23, 2012
  •   5.0
      –   MINI Owner, Oakland Township, MI Jan 22, 2012
  •   5.0
    "From the appointment setting to the dropping off of my Mini Cooper S, to the pick up I was very pleased with the service and communication Thanks so Much"   –   Michael B., Bay City, MI Jan 22, 2012
  •   5.0
    "I was in for an early oil change because it had been a year. Also wanted to have a check-up on all systems. I was in and out in an hour! It was just long enough to talk to my salesman and catch up on what's new."   –   Nancy D., Waterford, MI Jan 21, 2012
  •   5.0
      –   Carol G., Plymouth, MI Jan 21, 2012
  •   4.5
      –   MINI Owner, Fraser, MI Jan 21, 2012
  •   4.0
      –   William W., Bay City, MI Jan 20, 2012
  •   3.5
    "I have had the pleasure of outstanding customer service at other mini dealers and although the service was adequate it was not up to previous experiences"   –   MINI Owner, Tecumseh, MI Jan 19, 2012
  •   4.5
      –   MINI Owner, Clinton Township, MI Jan 18, 2012
  •   5.0
    "Met at the door... tossed them the keys... grabbed a free diet coke... logged into free WiFi and went to work."   –   Steven H., Dundee, MI Jan 18, 2012
  •   5.0
      –   Artur W., Dearborn, MI Jan 18, 2012
  •   5.0
      –   MINI Owner, Lake Orion, MI Jan 16, 2012
  •   5.0
      –   MINI Owner, Canton, MI Jan 16, 2012
  •   5.0
      –   Shelley G., Shelby Township, MI Jan 16, 2012
  •   5.0
      –   Kelly F., Ypsilanti, MI Jan 15, 2012
  •   5.0
      –   James H., Southfield, MI Jan 15, 2012
  •   5.0
    "Ryan was very helpful and my experience was exceptional. However, Stuart, who also works there is always friendly and personable. He also scheduled my appt. and retreived my garage door opener when I left it in my car."   –   MINI Owner, Bloomfield Hills, MI Jan 15, 2012
  •   5.0
      –   MINI Owner, Dayton, OH Jan 15, 2012
  •   5.0
    "Ryan took the time to show me the computer system in the vehicle. I had tried reading the manual and could not understand it. Ryan was polite and very helpful."   –   Teri C., Lake Orion, MI Jan 15, 2012
  •   5.0
      –   MINI Owner, Saint Clair Shores, MI Jan 14, 2012
  •   5.0
      –   Robert H., Romeo, MI Jan 14, 2012
  •   5.0
      –   Holly B., Toledo, OH Jan 13, 2012
  •   5.0
      –   Bradley B., Westland, MI Jan 12, 2012
  •   4.5
      –   MINI Owner, Bruce Twp, MI Jan 11, 2012
  •   5.0
      –   James J., Clarkston, MI Jan 8, 2012
  •   3.5
      –   MINI Owner, Plymouth, MI Jan 8, 2012
  •   4.5
      –   Sheena C., Philadelphia, PA Jan 6, 2012
  •   5.0
      –   Lisa N., Redford, MI Jan 6, 2012
  •   5.0
    "Everyone at Motor City Mini was very helpful. I even brought my black lab puppy in for a visit."   –   ., , Jan 3, 2012
  •   3.5
    "Service was quite pricey"   –   Johanna H., Northville, MI Jan 2, 2012
  •   5.0
    "I now see why people choose to drive Mini and BMW. Simply put, you and your vehicle are treated as though you were family. My car was filthy when I brought it in. It was nice having it washed for me."   –   Daniel V., Cottrellville, MI Jan 1, 2012
  •   5.0
      –   Kim D., Ann Arbor, MI Dec 31, 2011
  •   5.0
      –   Denise P., Ann Arbor, MI Dec 31, 2011
  •   5.0
    "Exceptional service and quick. Less than an hour! Tiffany is amazing and very helpful."   –   Shawn L., Saint Charles, MI Dec 30, 2011
  •   5.0
    "Tiffany is spectacular. I'm always happy with Mini service and she facilitates it beautifully!"   –   Rhonda B., East Lansing, MI Dec 30, 2011
  •   4.5
      –   Carolann R., Novi, MI Dec 30, 2011
  •   5.0
    "I was more than satisfied with the service, and I was amazed at the cleanliness and friendliness at the dealership."   –   Mike C., Lupton, MI Dec 30, 2011
  •   5.0
      –   Stephen A., Grosse Ile, MI Dec 30, 2011
  •   5.0
    "the lady took great care in fixing my car fast and professionally done."   –   Timothy S., Pontiac, MI Dec 29, 2011
  •   4.5
      –   MINI Owner, Ann Arbor, MI Dec 28, 2011
  •   5.0
      –   Jamie S., Ferndale, MI Dec 26, 2011
  •   5.0
    "I am absolutely blown away at the serivce I received. I bought a Clubman S used from Florida for my wife recently. After a couple of weeks of ownership, I noticed a few items that needed addressed, and I also wanted to verify that the MINI was still in warranty. I scheduled the MINI in for a look with Ryan, and brought the car in. I was treated as if I had purchased the car new from Motor City MINI, and ALL of my concerns were completely addressed and corrected. MINI should be proud of this dealership, and I will certainly refer anybody who asks to you.....AMAZING!!"   –   John A., Brighton, MI Dec 24, 2011
  •   5.0
      –   Michael R., Beverly Hills, MI Dec 23, 2011
  •   5.0
    "Very welcoming when I checked into the service."   –   George B., Troy, MI Dec 23, 2011
  •   5.0
    "I came in quite early for a service and was expecting to have to wait since I was 20 - 30 minutes eary. But without hesitation I was quickly lookd after and was on my way to work in a very short time thanks Tffany Noney."   –   Licinio C., WINDSOR, ON Dec 22, 2011
  •   5.0
    "Each trip to the dealership is painless, quick and easy. They get me in and out as fast as possible and everyone is friendly and engaged when they pop over to say hello."   –   Malena F., Southfield, MI Dec 22, 2011
  •   5.0
      –   Elizabeth H., Grand Blanc, MI Dec 21, 2011
  •   5.0
      –   Marsha V., Troy, MI Dec 21, 2011
  •   4.0
      –   Virginia A., Birmingham, MI Dec 17, 2011
  •   5.0
      –   Ronald R., Wixom, MI Dec 16, 2011
  •   5.0
      –   Darci G., Birmingham, MI Dec 15, 2011
  •   5.0
      –   Lawrence W., Brighton, MI Dec 14, 2011
  •   5.0
      –   Karen G., Clarkston, MI Dec 14, 2011
  •   4.5
      –   MINI Owner, Pinckney, MI Dec 13, 2011
  •   5.0
      –   Catherine P., Dearborn, MI Dec 13, 2011
  •   4.5
      –   Dale E., Roscommon, MI Dec 13, 2011
  •   5.0
      –   Timothy T., Troy, MI Dec 13, 2011
  •   5.0
    "Excellent work and customer service, as expected."   –   Gloria C., Howell, MI Dec 11, 2011
  •   4.5
      –   Alyssa C., Garden City, MI Dec 11, 2011
  •   5.0
    "It started off great with the door being opened before I reached it, the young man who took my info was very knowledgable and efficent. and was quick to make me comfortable."   –   Warren W., New Hudson, MI Dec 10, 2011
  •   5.0
      –   Lorraine P., Harrison Township, MI Dec 10, 2011
  •   5.0
      –   Eric A., Grosse Pointe, MI Dec 9, 2011
  •   5.0
    "Check-in is very smooth. You notice that everyone is pleasant and interested in doing right by the customer. Good Starbucks coffee."   –   Jesse Z., Owosso, MI Dec 8, 2011
  •   5.0
      –   MINI Owner, West Bloomfield, MI Dec 7, 2011
  •   5.0
      –   Brian L., Clarkston, MI Dec 7, 2011
  •   5.0
    "I don't remember the name of the gentleman that helped me, but I spoke to him on the phone about my wiper issue. He instructed me to come in when I could. When I came in, he took care of me immediately and I was out the door in under 15 minutes."   –   Christopher M., Chesterfield, MI Dec 7, 2011
  •   4.5
      –   MINI Owner, West Bloomfield, MI Dec 6, 2011
  •   5.0
      –   David K., Troy, MI Dec 6, 2011
  •   5.0
      –   Steve B., Fort Wayne, IN Dec 4, 2011
  •   4.5
    "Service was very good. We were able to get an appointment to take the car in very quickly and service was done very quickly. This is the first time I've had to take my car in for service and I was very happy with the efficiency in which things were handled."   –   MINI Owner, Macomb, MI Dec 3, 2011
  •   4.0
      –   Patricia B., Bloomfield Township, MI Dec 2, 2011
  •   5.0
      –   Peter C., HOLLAND, MI Dec 2, 2011
  •   5.0
      –   Rachel Q., Warren, MI Dec 2, 2011
  •   5.0
    "Service was fast and everyone was very friendly. It was a great experience"   –   Kristie Y., Lake Orion, MI Dec 1, 2011
  •   5.0
      –   Gary W., Chesterfield, MI Dec 1, 2011
  •   3.5
    "The reason I rated this visit a 3.5 is because I have a noise coming from the rear of my car that started a year ago when my tires were rotated. Something was dragging off the rear of my car and sounded like it fell off. When I stopped to see what it was, I couldn't see anything obvious. Tiffany has been very responsive to my concerns, but the technitians don't seem to "Visually" see anything out of the ordinary. The noise is still happening."   –   Heidi L., Troy, MI Dec 1, 2011
  •   5.0
      –   MINI Owner, Ann Arbor, MI Dec 1, 2011
  •   5.0
      –   John L., Novi, MI Dec 1, 2011
  •   5.0
      –   Heidi B., Rochester, MI Nov 30, 2011
  •   5.0
      –   Kathryne G., Ferndale, MI Nov 30, 2011
  •   5.0
    "Very happy to have a MINI Cooper and know that service will always be handled so efficiently."   –   Catherine P., Royal Oak, MI Nov 29, 2011
  •   5.0
      –   Joseph C., Tecumseh, MI Nov 29, 2011
  •   5.0
      –   MINI Owner, Saginaw, MI Nov 29, 2011
  •   3.5
    "I live in the city of Detroit, and was disappointed that the Mini dealer wasn't inside the city limits and the oil change service took just over 1 hour!!"   –   Todd W., Detroit, MI Nov 29, 2011
  •   4.5
    "Representative Ryan was knowledgable and personable. Took good care of us."   –   Elizabeth S., Monroe, MI Nov 28, 2011
  •   5.0
      –   James S., Port Huron, MI Nov 28, 2011
  •   5.0
      –   MINI Owner, , Nov 28, 2011
  •   5.0
      –   Steven M., Harrison Township, MI Nov 25, 2011
  •   4.5
      –   Dawn C., Sterling Heights, MI Nov 24, 2011
  •   5.0
      –   Walter K., Highland, MI Nov 24, 2011
  •   5.0
    "It actually is a pleasure to come into the dealership for service. Tiffany and Stewart make you feel special and are a continuation of the Mini experience."   –   Donald L., Shelby Township, MI Nov 24, 2011
  •   2.0
    "I came in for a rattling sound and for the exterior light sensor. While Ryan DeCosse heard the rattle, the mechanic did not and so the car was returned to me without a fix. The exterior light was replaced, but the sensor came back on a week later and I had to return to have it fixed again. I drive an hour one-way to take my car to Motor City Mini, and to have one thing not fixed at all and the second thing fixed again is very frustrating."   –   Eva D., Plymouth, MI Nov 22, 2011
  •   5.0
      –   Candice N., Canton, MI Nov 22, 2011
  •   5.0
      –   Joseph A., Livonia, MI Nov 22, 2011
  •   4.5
      –   MINI Owner, Sterling Heights, MI Nov 22, 2011
  •   4.0
    "Service was quicker than expected"   –   Michelle C., Ferndale, MI Nov 22, 2011
  •   3.5
      –   Charlie B., Johnstown, PA Nov 22, 2011
  •   5.0
      –   Stephen S., Troy, MI Nov 22, 2011